PCC Local Time Nancy Joan Hess

Welcome to PCC Local Time. This week we have a special episode – the first in a series of episodes created in partnership with APMM, the Association of Professional Municipal Managers. We are talking with the current and upcoming Presidents, Amanda Serock and Dave Pribulka about the topics that are challenging local government today and the municipal manager who is behind the scenes making it all happen.
Follow this podcast and sign up for the newsletter to follow this series and related episodes. But more importantly, check out the APMM conference and ICMA conference this fall. If you have been sitting on the fence, well, we are waiting for you.
SHOW NOTESLearn more about APMM and sign up to be a volunteer at the ICMA Conference
Amanda Serock (LinkedIn)
Amanda has been working professionally in municipal management for 20 years. She is currently serving as the Township Manager in Concord Township, Delaware County, PA where she was appointed in October of 2017. Prior to that she served as Township Manager and Sewer Authority Manager at Chadd's Ford Township.
She received her Master’s Degree in Public Administration from Villanova University and her Bachelor’s Degree from LaSalle University.
David Pribulka (LinkedIn)
David is currently serving as the Township Manager in Susquehanna Township, Dauphin County, PA. since March 2022. Prior to that appointment he served as manager of Ferguson Township for 9.5 years and as Assistant Township Manager at Ferguson prior to that.
He received her Master's Degree in Public Administration from Kutztown University of Pennsylvania and his Bachelor's Degree from Moravian University.
TIME STAMPS:
[00:01:17] Leadership in Local Government.
[00:04:15] Municipal managers sharing technology.
[00:10:16] Generational dynamics in the workplace.
[00:10:48] Changing dynamics in local governments.
[00:16:01] Public safety and crisis.
[00:20:47] Sustainability challenges for managers.
[00:22:11] Professional management and development.
[00:26:02] Finding the Managerial Path.
[00:30:35] Seeking confidence and inclusion.
[00:34:16] Welcoming community in municipal government.
[00:37:43] APMM conference planning excitement.
[00:39:13] Becoming coachable.
[00:42:45] Passing the torch of leadership.

Today, we welcome back Ray Patchett, the former City Manager of Carlsbad, California and now consultant to leadership teams. Ray brings a wealth of knowledge and insights into the organizational principles of city management and teams.
I asked Ray to take a deeper dive into his 8 Traits of High Performing Teams which will soon be out in published form. What stands out to me about Ray is his practical application of theory, direct approach, and insightful understanding of the city manager's role.
Our interview starts by exploring the concepts that influenced his development of these eight traits and concludes with a brief discussion of each trait.
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Bio
Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization. He joined the City in 1985. Prior to his appointment as City Manager in 1987, he served as Assistant City Manager for the City of Carlsbad, and has worked in local government since 1974 with the Cities of Manhattan Beach, Redondo Beach and Burbank.
He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth.
Patchett holds a Bachelor of Science degree in Public Administration from the University of Southern California, and a Master’s Degree in Organization Development from Pepperdine University. He is a Certified Facilitator in Group Facilitation Methods, Participatory Strategic Planning, and Relationship Awareness Theory
Resources mentioned in this episode:
• Bruce Tuckman; Forming, Storming, Norming and Performing
• Stanley McChrystal, Team of Teams
Quick summary of the 8 Traits:
1. Set the course and stay on course
2. Shape and energize the culture
3. Get the right people on the team
4. Empower others to manage the results
5. Establish ground rules or a working agreement
6. Do things to foster trust
7. Focus on results and regularly track progress
8. Provide flexible guidelines to produce superior results.
TIMESTAMPS:
[00:03:35] Synergy in team building.
[00:04:37] Managing Cross-Functional Teams.
[00:10:04] The mission creates the team.
[00:15:04] City manager as facilitator.
[00:19:18] Facilitation skills in teamwork.
[00:26:20] Bureaucracy in organizations.
[00:27:24] Public service and learning culture.
[00:35:06] Managing resistance and change.
[00:41:30] The ethical obligation to be politically neutral.
[00:44:48] Team development questions.
[00:49:55] Handling resistance in group dynamics.
[00:52:25] Building a safe space.

Today, I bring you Peter Marshall. Peter has a long and distinguished career as a city manager and consultant to local governments. Most notably, he was city manager at State College Pennsylvania for many years and before that, Newark, Delaware.
Peter and I have had many conversations over the years. He has so much to say about the field of city management, but today I bring you perhaps my favorite conversation and that is about his travels to other parts of the world to meet with other city managers and teach.
Marshall holds a Master’s Degree from the Wharton School of the University of Pennsylvania. He has been a municipal manager in Michigan (6 years), Delaware (13 years), and Pennsylvania (22 years). In addition to municipal management, Marshall taught Public Administration, Labor Studies, Municipal Management, and Government at four universities. Marshall has also had extensive experience with local government officials in several foreign countries.
LinkedIn
Article in the Daily Collegian
If you are interested in getting more content like this, sign up for our Friday PCC newsletter HERETimestamps:
[00:00:22] Traveling during Northern Ireland troubles.
[00:08:25] Journey to Australia for work.
[00:19:05] Life in the Australian Outback.
[00:23:18] Experiences with Indigenous Australians
[00:25:38] Exchange with Christchurch, England
[00:26:15] International travels and conferences.
[00:31:20] A chance encounter.
[00:37:44] Japanese culture observations.
[00:39:12] Homestay with Japanese City Manager
[00:46:28] Teaching in Georgia (former Soviet Union).
[00:51:25] Academic exchange and learning.
[00:51:48] The Value of International Experiences for Managers
[00:53:42] Peter's Takeaways from International Travels

45
Today we talk with managers about the the role of technology in local government and the need to adapt to and address technology challenges.
My co-host today is Claudia Arriaga, Senior Vice President of Customer Service at OpenGov
Our three distinguished guests include:
Aaron Siko, Manager, Hempfield Township, Westmoreland County
Dave Pribulka Manager, Susquehanna Township, Dauphin County
Brad Gotshall, Manager, Lower Paxton Township, Dauphin County
This episode is brought to you by OpenGov.
OpenGov is the leader in cloud software exclusively designed for local government agencies.
Our mission is to power more effective and accountable government. With more than 1800 local government agencies across the U.S. using its solutions for budgeting and planning, procurement, financials, asset management, and permitting and licensing, the team has heard countless stories from public servants like you. Hear some of the most inspiring ones - and share your own story - at Why We Serve
And, OpenGov is hosting a can't-miss user conference in summer 2024 - it'll be the only time public servants from across all types of agencies. Secure your spot at here: https://opengovtransform2024.vfairs.com/en/.
TIMESTAMPS
[00:00:32] Evolving cybersecurity threats.
[00:06:52] Enhancing transparency and communication.
[00:09:42] Using technology for transparency.
[00:13:36] Elected officials and technology.
[00:16:45] Technological enhancements for submitting complaints.
[00:21:40] Automating workflows with technology.
[00:25:33] Future cities and transportation modernization.
[00:28:04] Internet speed upgrade.
[00:32:14] Utilizing data for better services.
[00:36:11] Technology upgrades and collaboration.
[00:40:00] Workplace environment and remote work.
[00:44:22] Enhancements in the mobile workplace.
[00:49:19] Staff-generated ideas and implementation.
[00:51:43] Code enforcement and technology.
[00:57:29] Value-added benefits for employees.
[01:00:54] Cybersecurity and technology vulnerabilities.
[01:05:47] Importance of collaboration and networking.
[01:07:32] Collaboration and gratitude.
Copyright 2024 Nancy Joan Hess

Today we are talking about sustainable futures, what that means and how it intersects with local government. I am joined by co-host John Diamond, Professor Emeritus, Edge Hill University, UK and three esteemed guests.
Christa Breum Amhøj Co-founder Action University, Copenhagen Business School, DenmarkPam Adams, Sustainability Planner at Centre Region Council of Governments, Pennsylvania, USJim Price, Borough Manager, Crafton Borough Manager, Sustainable Pittsburgh, Pennsylvania, US
This is the second episode in our Across the Pond series in which we engage topics that are both global and local. Where do we locate the limits of our understanding and how can we reach across boundaries to gain insights?
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BIOS AND CONTACT INFOJohn Diamond is an Emeritus Professor of Public Policy and Professional Practice at Edge Hill University in the UK. He works as a critical friend to leaders and practitioners in the not-for-profit and university sectors. Central to his approach is the active use of conversations and dialogue as a way of developing and strengthening the power of relational practice and learning . He is a co-editor of the internationally focused Handbook of Teaching Public Administration (2022) and is co-editor of two book series – University-Community Policy Connections and Critical Perspectives in International Public Sector Management
Christa Breum Amhøj - See also: Slide Deck - Life Affirming Collaboration (Three Waves of Sustainability)
Pam Adams
Jim Price
Resources Mentioned in the ShowChrista:
The Glasgow Energy LabLaura Storm, Regenerative LeadershipTim Ingold Lines of Life
Pam:
Communities Program - The World Research InstituteNational Renewal Energy LabCity Climate Corner Podcast
Jim:
Sustainable PAPaul Hawkins The Ecology of Commerce
John:
Thomas Bryer, Central Florida...

What does an ethnologist in policing from the UK have in common with a Police Chief from the U.S.? Quite a bit as it turns out. But the contrast also helps us get a fuller perspective on what is going on behind the scenes.
This is the first episode in our Across the Pond series in which we engage topics that are both global and local. Where do we locate the limits of our understanding and how can we reach across boundaries to gain insights?
This episode highlights the challenges and demands of policing today. We address legitimacy in policing, the focus on vulnerability vs criminality, recruitment and professional development, and more broadly the evolving nature of police work.
If you are interested in getting more content like this, sign up for our Friday PCC newsletter HERE
SHOWNOTES
Bios
Mike Rowe
Disassembling Police CultureEthnography and the Evocative World of Policing (OUT SOON; Edited By Matthew Bacon, Bethan Loftus, Mike Rowe)
Ron Camacho
Spotlight on the work of Ron CamachoStrategies to keep your ego in check
[Mentioned in the show @51:23] CURRENT READING LIST FOR BOROUGH OF CHAMBERSBURG POLICE DEPARTMENT
Emotional Intelligence 2.0 by Travis BradberryGood to Great: Why Some Companies Make the Leap and Others Don't by Jim CollinsExtreme Ownership: How U.S. Navy SEALs Lead and Win BBY Jocko WillinkLeaders Eat last: Why Some Teams Pull Together and Others Don't by Simon SinekBlink: The Power of Thinking Without Thinking by Malcolm Gladwell
Timestamps:
00:00:00 Focus on vulnerability in policing.
00:06:25 Importance of community engagement.
00:15:14 Understanding police use of stop and search.
00:20:20 Training is crucial for police.
00:25:18 Discretion influenced by various factors.
00:32:23 Importance of human interactions.
00:36:54 Invest in self-improvement and well-being.
00:42:39 Focus on vulnerability, not criminality.
00:51:23 Education is key for police.
00:54:49 Invest in education for officers.
01:02:18 Support officers in their mission.
01:07:37 Hope for the future of policing.
01:14:06 Importance of continuous learning.